Disaster Strikes: The Final Chapter….

Disaster Strikes: The Final Chapter….

As our time wound down in Barcelona, Fiona & I started to look forward to the homeward leg of our trip and a few days rest & relaxation in Hong Kong before finally heading back to New Zealand. A couple of days before our flight we found out that there was going to be a taxi strike in Barcelona on the day we needed to get to the airport, but this didn’t really worry us, as we had used the Airport Bus service when we arrived, and our hotel was only just a few minutes’ walk from where we were going to catch it from. We left our hotel with all our baggage at around 11:00am and headed toward Plaça de Catalunya where we could catch the Airport Bus. When we arrived at the Airport Bus Stop the place

was a zoo with approximately 200+ people queued to catch the airport bus, and as we joined the back of the massive queue we were approached by a representative of the bus service who suggested that we take the Metro if we were in a hurry. The Metro was only across the road so we decided to take the advice and went down only to find approximately another 100+ people queuing to get tickets from the automated machines. 

I joined one of the queues to get a ticket while Fiona went to look at another ticket machine that had significantly fewer people standing at it, where she worked out that she could use that machine to get an appropriate ticket to get us to the airport. I tried to find her purse in her bag and when I couldn’t find it I passed the bag to her and she paid for the ticket and returned to where I was looking after the luggage. To get to the trains we needed to descend a small flight of steps from the ticket hall with our rolling luggage, along with a small crowd of other travellers. As we descended the stairs, pushing our rolling luggage in front of us in the crowd, we were both bumped into and jostled from behind by a well-dressed man & woman, who backed off when we turned to address them. At the time we thought nothing more of it, and put it down the stairs being extremely busy with lot of people carrying heavy suitcases and bag because of the taxi strike. When arrived at the Airport and made our way to the check-in desk for our flight to Hong Kong, via London, Fiona went to get our passports from the document purse we carried them in, only to discovered that the purse was gone. The only way that this could have occurred was when we were jostled entering the metro at Plaça de Catalunya

FUCK….!! 

To say we were stunned and upset would be an understatement. We obviously could not check-in for our flights without passports, and given that our flight was going to take off within the next 2 hours, it slowly dawned on us that the rest of travel plans were now out the window and that we would need to sort this problem out before being able to go anywhere else. We both contacted our appropriate Embassy / Consulate to advise them of the loss of passports, and I was told to get a Police Report and to start the online process to get a UK Emergency Travel Document (ETD), after which the Barcelona Consulate indicated that they could issue an ETD in a matter of a few hours. Fiona, on the other hand, was advised that she would need to attend the NZ Embassy in Madrid to start the process of replacing her stolen passport. 

In my opinion, there cannot be anything more dispiriting than having to go to a foreign airport police station, wait around for hours with hordes of other unhappy travellers, to explain to someone that you have had your passports stolen, and wait for the bureaucratic process to finally issue a police report.  After a very long and tiring two and a half hours we finally had a police Report in our hand and could leave the airport, and as there was a chance I could get my emergency passport sorted out quickly in Barcelona, we headed across town. Travelling back into the city with all our luggage followed by a good 15-minute uphill walk in the heat of the late afternoon left me very sweaty and did not put me in a particularly good mood. Upon arrival at the British Consulate offices, we then discovered that even though it was only around 4:00pm, they had already closed for the day. BUGGER…. We sat outside the consulate for 30 minutes or so talking on the phone to the after-hours duty officer in London to decide what to do next. As Fiona needed to be in Madrid to process her passport, I decided that we should travel to Madrid that evening, where I could continue getting an ETD via the Madrid consulate. So we once again set off on another foot slog, this time to Barcelona’s main train station to look at how we get to Madrid that evening.

Just as we arrived at the train station, Fiona received a text message that the passports had been found by a Metro worker and handed-in to the hotel we had been staying at. HALLELUJAH….., finally some good news and Fiona went back to the hotel to collect the passports. Whilst she was gone, I contacted our travel agency to try and arrange for next flights out of Spain to get us home and was told that the next earliest flight they could book us on to was in a weeks’ time…. DOH…!! Could this day get any worse…? Of course it could, the airline was going to charge us almost $3k for the pleasure of changing our flight, but by now my spirit was completely broken and I agreed to the flights and the costs…. I hoped that our travel insurance was going to cover the cost of these flight changes and the additional week accommodation we would need before we could head home….

As we had already started the replacement process we decided that it would be good to be in Madrid to be closer to Fiona’s embassy, so we went to see how we could get there. Obviously, the only available seats on the high-speed train to Madrid that night were first class tickets on the 9:10pm train, so we reluctantly booked these tickets and waited at the station before boarding the train. During the 3 hour trip, I managed to book a reasonable hotel close to the main train station in Madrid, which at least meant we would be in bed before 1am and draw a close to what had been a very trying and stressful day.

The next morning we were up and ready to get an Uber to the British Consulate at 8:00am to find out what I needed to do to travel. Because I had completed the online process for reporting a stolen passport whilst in Barcelona the previous afternoon, and even though we now had the original passport back, my passport had been immediately cancelled and was no longer valid and was I going to have to be issued an Emergency Travel Document if I wanted to get out of Spain and back to New Zealand. I was also advised by the consulate that before an Emergency Travel Document could be issued, I would need to provide evidence of my right to enter every country on the scheduled route back to NZ, and also evidence of my permanent residence status in New Zealand. As our return flights were scheduled to go from Spain, via London to Singapore, and then to Sydney before flying to Christchurch, entry into the UK and Singapore did not require anything special, but to transit through Australia would require a visa.

Next on our list was to visit the NZ Embassy to investigate travel documents for Fiona and provision of evidence of permanent residency for me. Unlike the ultra-efficient, no-nonsense, follow-the-rules British process, the NZ Embassy in Madrid had not cancelled Fiona’s passport when she rang them the previous day and therefore it was still valid for travel, although the Barcelona Police would need to be informed that the passport had been recovered. Whilst on the surface this sounded like a piece of good news, the NZ Embassy would still need to contact NZ Immigration in London to investigate what evidence of my permanent residency status in NZ they could get for me in my effort to replace my passport. I also contacted the Australian Global Service Centre by phone to investigate how I could get a visa to allow transit through Australia on the return to NZ, where I  was advised that they would only issue a visa for travel via Australia against a valid passport which obviously I did not have.  Classic Catch-22, couldn’t get a visa without a passport and couldn’t get a passport with our the visa…!!

We left the NZ Embassy feeling marginally better and hoping that they would contact us later in the day to update me on my permanent residency status, as it was Friday, and if they didn’t then we would not hear anything until Monday….. We slopped off to the

nearest Starbucks to use their Wi-Fi, where I booked an Airbnb apartment for 6 centrally located roughly midway between the British Consulate & the NZ Embassy. There was nothing else we could do that day except go and find our Airbnb and wait for more news on Monday…. Let me assure you, it’s difficult to relax and enjoy yourself, even in Madrid, when you are stuck in a foreign country not knowing how we were going to resolve our issues to get us out of there. We tried to do a bit of sightseeing over the weekend but our hearts were not really in it.

On Monday Fiona went back to the NZ Embassy to clarify her passport status and they re-confirmed that Fiona’s passport was valid for travel back to NZ, that they would contact the Barcelona police to advise them that the passport had been found and to remove any notifications. The NZ Embassy also provided us with a letter from NZ immigration in London confirming my permanent residency status in New Zealand. YIPPEE…!! Finally, we were getting some positive movement.

Due to issues obtaining a visa to transit through Australia, I then had to contact our travel agency to re-schedule the existing return flights to fly directly from Singapore to Christchurch, to miss out Australia altogether. As we were flying British Airlines and they had no code-shares with Singapore, the only airline that flies a direct route between Singapore and Christchurch, they could not re-route the flights as requested. Therefore the existing scheduled flights with BA were changed to fly out of Madrid via London to Singapore, (and the onward leg to Christchurch via Sydney was cancelled), and Fiona then booked separate tickets for direct flights between Singapore and Christchurch with Singapore Airlines, and I booked one nights’ accommodation at Singapore airport. This was once again costing us the equivalent of a limb or two… 

The next day I once again attended the British Consulate in Madrid to successfully complete the process get my Emergency Travel Documents issued, which meant that we were finally free and could leave Spain on Thursday as scheduled, and make our way back to New Zealand via London and Singapore. We went out that evening and had a nice meal and a few drinking close to the apartment to celebrate.

We found ourselves with a free day on Wednesday and we decided we would try and finally get out and about and actually enjoy being tourists in Madrid. We jumped on the ‘Hop-on/Hop-off’ bus close to where we were staying and travelled around admiring the city from the top of an open top bus, stopping off at the Prado to swap to a different route and then stopping again down near Atocha for lunch. In the afternoon we jumped back on the bus and headed off to see the ancient Egyptian Temple of Debod, and then walked to the nearby Cable Car in the heat of the day, (the needle pushing 40 degrees C), to take the trip out to the middle of the Casa de Campo, a tranquil oasis of calm with awesome views back to the city. After a leisurely return trip on the cable car and a short walk

in the shaded back streets, we were back on the bus and heading towards the apartment. We had had such a nice day we decided to go to the bar across from where we're staying and have a few cheeky early evening beers in the cool of their outdoor seating area before we decide where to go for dinner on what we hope would be our ‘real’ last night in Spain. As it happened, we ended up in a Bedouin-style tent in the backstreets of the Charmatin area of Madrid having a very spicy, but also very tasty Indian, and a very suitable end to our misadventures in Spain I think…. 

The day we were scheduled to fly out we spent the morning packing our belonging into our backpacks for hopefully the final time, and we left the Airbnb apartment headed out to the airport in the early afternoon for our evening flight to Heathrow with plenty of time in hand to sort out any last minute problems. After a meal and successfully checking-in for our flight, we went through customs & Immigration, where we had a heart-stopping moment when the female immigration officer looked at Fiona’s passport and declared that it had been stolen and indicated she could not travel. We implored with her that the passport had been returned to us and that Fiona’s Embassy had spoken to the police to lift any ban on using the passport, and after consulting with 2 other immigration officers and obviously sensing our distress, they shrugged their shoulders and let us through….. When would this rollercoaster ride ever end….? The rest of the flights to Singapore, via London, were blissfully uneventful, although each time we went through immigration, our hearts were in our mouths…

We had almost 24 hours in Singapore to wait for our final leg to Christchurch so we had a room booked at the Crown Plaza Hotel that is actually built into terminal 3 at Changi airport. After finding a great Singaporean restaurant in terminal 1 we went back to our hotel and slept like logs that night, luxuriating in the comfort of a swanky room and enjoying possibly the biggest bed I have ever slept in. The next morning we awoke and went out on another exploration of Changi airport, primarily to find some breakfast, but also to take a look at where we would need to check-in later that day. We killed off a few hours until we had to check out of our room, and the killed off another few hours until we could check-in for our flights, (Fiona took a ride on the World’s biggest slide in an Airport, who knew..?), and we successfully made it through immigration without a hitch. We still had a few more hours to kill so we found some comfortable chairs and lounged around for a while before finding a fantastic food court where we continued our adventures in Singaporean cooking before we finally got on the plane that would take us home to Christchurch. Of all the airports we have seen on this trip, Changi Airport in Singapore is by far the best, I reckon we could do a trip to Singapore and never have to leave the airport, it was that good….

At around 9:00am on Sunday 5th August Fiona & I finally arrived safely back into New Zealand, and with only the minimum of fuss at immigration, we met up with Fiona’s sister, Jenny, who had graciously offered to pick us up from the airport and take us home. By 10am we were back at the house drinking a warm & comforting cup of tea on the sofa, thanking the various God’s of travel that had helped us make it back to New Zealand. It had been just over 11 weeks since we started, and whilst the last 2 weeks had been extremely painful, overall it had been another great World Cup trip.